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售后服務保證 _服務保證 _網店幫助分類_新聞導航_校購派-校購派尚族-校購派云盟,虓購派,銷購派云盟_校購派聯盟_校夠牌_校購拍_銷購拍_校購族_創業者,網購族信賴,公益品牌
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瀏覽歷史

售后服務保證
校購派 / 2009-05-18

 

 

一、保修信息

 

 

1、 如產品在正常使用和維護條件下,因材料、工藝或制造問題導致性能故障,在保修期內,

 

 

我們將按本文件規定為您提供修理、更換或退貨等保修服務。性能故障按法定保修(即“三

 

包”)的相關規定解釋。

 

 

2、 保修期自產品首次購買日(“購買日”)起算,保修期一年。

 

 

3、 在保修范圍內修理或更換后的產品或部件,在剩余保修期內繼續享有保修。

 

 

4、 對保修范圍內的產品故障,以修理為解決原則。在可行的情況下,我們可能會嘗試通

 

過網絡、電話或其他遠程幫助方式來診斷和解決您的產品故障。如有些問題可通過您自己安

 

裝指定的軟件更新或替換件(包括但不限于耗材,下同)方式解決,則我們會指導您獲得和

 

安裝此類軟件更新或替換件。如上述方式不適用或無法解決問題,我們會按產品享有的保修

 

服務類型(如客戶送修或現場服務)安排服務。如您要求的解決方案超出法律規定的或我們承

 

諾的范圍,您需要承擔相應的服務費或產品折舊費等費用。

 

 

二、如何獲取保修

 

 

申請保修時,您應提供有效的①購買憑證;或②保修卡等保修憑證,方可獲得保修。如憑證內

 

容與產品實際不符、被涂改或無法辨認,視為無效。產品經修理或更換的,您應妥善保管維

 

修記錄。

 

 

 

三、保外條款

 

 

1、 非硬件或版本的技術問題

 

 

2、 擅自拆機,改裝或產品經過非我公司服務中心技術人員維修或拆裝

 

3、 非產品所規定的工作環境下造成的故障或損壞(如溫度過高、過低、過潮、電壓或電流

 

不穩,外信息干擾過重等)

 

4、 由不可抗力(如火災、地震等)或自然災害(如雷擊、水災等)意外事件所造成的故障或損壞

 

5、 由用戶或第三方誤用或不正確地安裝調試造成的故障或是損壞

 

6、 產品或部件的原有識別信息被修改、變更或去除

 

7、 產品出保修期

 

以上情況不屬于保修范圍

 

 

 


四、維修周期

 

 

1、48小時響應服務,是指在辦公時間里(周一至周五,上午9:00—下午:5:30)用戶可拔打

 

我司商城的服務專線,我司商城服務中心的專業人員,作即時電話診斷,如有需要,服務工程師

 

將在48小時內提供上門服務

 


2、備用機服務

 

是指X-smartlife為購買該項服務的用戶設立專屬備件庫,在保修期內提供故障設備的備用機服務。

 

*以上服務須在有服務商所在的城市開展。如無服務商所在,該項服務將不能享有

 

*以上項服務目前只適用于當地設有專署備件庫的城市不含周邊城市

 

 

 

 

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